Wipe clean with a damp cloth and leave to dry naturally.

Changing mat - gentle machine wash cool at 30 degrees and hang to dry

Care must be taken with all our bags and accessories to avoid scuffing against rough surfaces that could cause scratches and tears. The base and corners of any bag will naturally wear first, which is considered within our normal range of ‘wear and tear’. Painted edges may wear or crack over time, depending on use and environmental conditions.

Internal cleaning - All our bags are lined with a water-resistant material that can be wiped clean. Do not put your Storksak bag in a washing machine.

Changing Mats - Our changing mats are machine washable at 30 degrees on a gentle cycle. Please air dry flat.

Zips - If your zips get stuck, avoid yanking it free. Use a little bit of clear lip balm or candle wax to loosen the zip, and it should return to its normal function after some gentle opening and closing. Avoid holding a loaded bag from the zip pull(s) only. We advise opening your bag while the base is supported.

Hardware - We use premium metal plating on all our hardware but please note that this can fade over time depending on environmental factors

Water & heat - We recommend keeping your bag away from excessive heat. All our materials are water-resistant however, do not fully submerge your bag in water. Should you bag accidentally become excessively wet, pack it loosely with a clean neutral coloured cloth or paper and allow to air dry.

Velcro on our stroller straps - We advise you to de-fluff the velcro used on our Stroller Straps when you notice a build-up. This will ensure it’s loop and hook function works efficiently.

Colour transfer from clothing - Dark clothing like denim or non dye-fast materials may transfer colour to your bag and cause staining. Try not to let your bag rub against such materials, that may not have been as rigorously treated or tested as our bags are.

Despatches in 2-3 business days from Sydney

Standard Shipping: Flat rate $8.95 or Free Shipping for orders over $150*.

Express Shipping: Flat rate $13.95.

Bulky Goods: Rates calculated at checkout.

Shipping Policy

We understand that sometimes things just aren't quite right. That's why we have a 14-day returns policy.

Some restrictions apply. Returns & Exchanges Policy

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