Care must be taken with all our bags and accessories to avoid scuffing against rough surfaces that could cause scratches and tears. The base and corners of any bag will naturally wear first, which is considered within our normal range of ‘wear and tear’. Painted edges may wear or crack over time, depending on use and environmental conditions.

Internal cleaning - All our bags are lined with a water-resistant material that can be wiped clean. Do not put your Babymel bag in a washing machine.

Changing Mats - Our changing mats are machine washable at 30 degrees. Please air dry flat.

Zips - If your zips get stuck, avoid yanking it free. Use a little bit of clear lip balm or candle wax to loosen the zip, and it should return to its normal function after some gentle opening and closing. Avoid holding a loaded bag from the zip pull(s) only. We advise opening your bag while the base is supported.

Water & heat - We recommend keeping your bag away from excessive heat. All our materials are water-resistant however, do not fully submerge your bag in water. Should you bag accidentally become excessively wet, pack it loosely with a clean neutral coloured cloth or paper and allow to air dry.

Velcro on our stroller straps - We advise you to de-fluff the velcro used on our Stroller Straps when you notice a build-up. This will ensure it’s loop and hook function works efficiently.

Colour transfer from clothing - Dark clothing like denim or non dye-fast materials may transfer colour to your bag and cause staining. Try not to let your bag rub against such materials, that may not have been as rigorously treated or tested as our bags are.

Despatches in 2-3 business days from Sydney