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Shipping

All orders will be despatched in 24 hours after order placement. 

Delivery Options

Standard Delivery

We offer Free Shipping for orders over $50.

For orders under $50, we offer a flat rate $5.00 delivery fee for standard post.

Orders are sent using Australia Post parcel post. Shipping leadtimes can vary from 3-10 business days depending on your location. Orders are despatched from Brisbane, Australia.

Express Delivery

We offer a flat rate $10.00 delivery fee for express post.

Orders are sent using Australia Post express post or a courier. Shipping leadtimes can vary from 1-4 business depending on your location. Orders are despatched from Brisbane, Australia.

How to track your parcel with Australia Post:

1. We will email you a tracking number for your parcel in your shipment confirmation email

2. Enter this tracking number at https://auspost.com.au/mypost/track/#/search

For parcel enquiries, you can phone Australia Post directly on 137 678

If you have been through this process and still cannot locate your parcel, please email us at hello@ecostork.com.au

 

Pre-Orders

  • Pre-orders are to be paid for at the time of the order being placed and will be shipped as close as possible to the date provided
  • The date provided is an estimated date and your order may arrive earlier or later than anticipated.
  • If you are ordering both pre-order and in stock items, all items ordered will be held and shipped together once the pre-ordered item arrives.
  • If you require items that are in stock to be shipped earlier please place a separate order for these items.

 

Discount Codes

  • Only one discount code can be used per order.
  • If you forget to use the code at the time of order placement we are unable to refund/credit the difference after the fact.
  • If you have any questions about discount codes, please email our friendly customer service team: hello@ecostork.com.au

 

International Orders

Unfortunately at this stage we do not offer international shipping.